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Overview :
The course covers:
- What is meant by a barrier to listening
- The internal barriers to listening that result from the listener’s mental processes
- The external barriers to listening that result from the surrounding environment
This product allows the student to print a certificate from the course on sucessful completion.
The recommended settings to run this course are:
- Minimum Internet Explorer 6/Netscape Navigator 7
- Flash enabled – Minimum V6
- Popup windows enabled
- Minimum Windows 2000 Operating System
- Authorware may also need to be installed for some courses
Learn To :
What does this mean to the learner?
The failure to listen effectively comes about not because of any deliberate intention to do so, but because of certain factors that prevent its achievement. These factors are termed, ‘Barriers to listening’, and may result from internal, human behaviours, or the external environment.
By understand what these barriers are, and the effect they have on the ability to listen, the learner will be both able, and motivated, to remove them.
What does this mean to the learner’s organisation?
Most individuals within the organisation are committed to good communication, but often fail to understand why communication fails. Understanding the factors that act as barriers to effective listening will fill this knowledge gap, and act as a catalyst to more effective communication.
Objectives :
Having completed this course the learner will be able to identify, and become alert to, the conditions and personal attitudes that legislate against effective listening.
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